Last updated: 02 September 2025
At QuestClass, your privacy matters. This Privacy Policy explains what information we collect,
how we use it, and the choices available to you.
1. Information We Collect
- Account Information: Name, email address, and grade level when you sign up.
- Learning & Progress Data: Completed topics, quiz results, XP, coins, badges, in-app actions.
- Device & Usage Data: IP address, browser/OS info, pages viewed, referral URLs, cookies and similar technologies.
- Support Communications: Messages you send to our support team.
2. How We Use Information
- Provide, personalize, and improve your learning experience.
- Track progress, unlock content, and award in-app achievements.
- Monitor performance, troubleshoot issues, and keep the platform secure.
- Send service notices and product updates (you can opt out of non-essential messages).
- Aggregate analytics to understand usage and guide content development.
3. Cookies & Tracking
We use cookies and similar technologies to remember preferences, keep you signed in, and analyze
site traffic. You can control cookies in your browser settings; disabling some cookies may
affect functionality.
4. How We Share Information
- No selling of personal data.
- Trusted service providers (e.g., hosting, analytics, payment processors when applicable) who process data on our behalf under contractual safeguards.
- Legal compliance or to protect the rights, safety, and security of users and the platform.
- Aggregated or de-identified data that cannot reasonably identify you.
5. Data Security
We use industry-standard safeguards to protect information. No method of transmission over the
internet or electronic storage is 100% secure, but we continually improve our protections.
6. Data Retention
We keep personal information for as long as needed to provide the service and for legitimate
business or legal purposes. When no longer needed, we take steps to delete or de-identify it.
7. Your Rights & Choices
- Access, correct, or delete your personal information (subject to legal limits).
- Opt out of non-essential emails by using the “unsubscribe” link or contacting us.
- Request more details about our data practices.
8. Children’s Privacy
QuestClass is intended for learners with appropriate consent where required. If you believe a
learner’s data has been provided without proper consent, contact us so we can take appropriate action.
9. International Transfers
Your data may be processed in other countries with different data protection laws. Where required,
we implement appropriate safeguards.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest
version. Significant changes will be communicated where appropriate.
Questions or requests? Email us at
help@questclass.co.za .